If you're not checking your customers' expired cards, you're losing money

Re:If you're not checking your customers' expired cards, you... by patio11 on Wednesday October 29, 2014 @07:06PM (#8530493)

See also BeStunning.net, which takes care of this for you, or ChurnBuster.io, which decides to wait for a failed payment (Andrew the founder says outdated CCs will still pass through many payments) and then follow up with a combination of email and real live human phone calls.

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Re:If you're not checking your customers' expired cards, you... by petercooper on Wednesday November 05, 2014 @06:24AM (#8561349)

Andrew the founder says outdated CCs will still pass through many payments

They sure do. I wanted to cancel Xbox Live years ago but couldn't be bothered to call. Luckily, my credit card was expiring that month anyway.

Six months later I noticed I was still paying, and only got an email a full year later asking me to update my information.

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Re:If you're not checking your customers' expired cards, you... by mparramon on Wednesday October 29, 2014 @07:09PM (#8530506)

Thanks! We're not using Stripe though, do you know of any solutions that do not depend on it?

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Re:If you're not checking your customers' expired cards, you... by patio11 on Wednesday October 29, 2014 @08:45PM (#8530788)

Talk to the guys who run those two about their near-term product plans. They may be able to assist you. wink

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Re:If you're not checking your customers' expired cards, you... by matthewlehner on Wednesday October 29, 2014 @08:54PM (#8530806)

I'm fairly certain that Churnbuster now supports other payment processors and gateways beyond Stripe.

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Re:If you're not checking your customers' expired cards, you... by aculver on Wednesday October 29, 2014 @09:29PM (#8530896)

First let me say that there is no support like Stripe support. :-) I'm always greatly relieved when onboarding with a customer and they both use Stripe and Stripe subscriptions. But to your point, I may know something about Churn Buster supporting folks not using Stripe subscriptions or even using other payment processors. Email me at [email protected] for more information. :-)

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Re:If you're not checking your customers' expired cards, you... by aculver on Wednesday October 29, 2014 @09:30PM (#8530901)

Thanks as always, Patrick!

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