Meatball wiki has a lot of great information. The trolling stuff, and makin things unfun and uninteresting are useful. The stuff about vested contributors and concern trolls are pretty good too.
Thank you!
Have you ever looked at resources for in-person mediation? I wonder to what degree those translate (or what interesting ways they fail to).
Yes, I also worked in fields where this was a hot topic. The discussion techniques are very similiar. I can recommend reading up in those fields.
The problem is that online moderation has lots of particularities, especially the lack of face to face interaction. Not a lot of them are covered in published works.
(I've been moderating bulletin boards for 15 years)