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Re:Trouble at the Koolaid Point by Argorak on Wednesday October 08, 2014 @01:22PM (#8428102)
Yes, I also worked in fields where this was a hot topic. The discussion techniques are very similiar. I can recommend reading up in those fields.

The problem is that online moderation has lots of particularities, especially the lack of face to face interaction. Not a lot of them are covered in published works.

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