Aren't the present customer success tools like Totango and Gainsight too costly?

Posted by savinay on Saturday September 20, 2014 @05:42AM
from the self-post dept.

I have been checking out the current customer success tools in the market and I think they are too pricey. They start at $500. Do we have a cheaper solution?

( 6 comments | 9 points | on HN )

Re:Aren't the present customer success tools like Totango an... by pmcbride4 on Monday September 22, 2014 @10:27AM (#8350670)

We have worked with a number of SaaS organizations to understand the goals and objectives of their business and their CSM efforts. As a result we have packaged our customer success solution based on company maturity and budget. Our high-touch solution designed specifically for startups is priced at $200/month. Pam - Director of Marketing at Amity

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Re:Aren't the present customer success tools like Totango an... by nonsumdignus on Sunday September 21, 2014 @10:58AM (#8347293)

There are these guys with a free offering (for now): http://retainly.com/

As well as using apps like Mixpanel to do "basic" success automations such as basic email interactions, etc.

There's also intercom.io, which is the least expensive (and least comprehensive) CSM app available.

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Re:Aren't the present customer success tools like Totango an... by oconorhickey on Saturday September 20, 2014 @03:07PM (#8345296)

A lot of it depends on what kind of product you're offering. If it's more transactional in nature with high volume and churn then it mightn't be for you. If you're looking to become more enterprise oriented then it's worth the investment. Conor - Customer Success at Datahug

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Re:Aren't the present customer success tools like Totango an... by noadror on Sunday September 21, 2014 @03:33PM (#8348014)

Savinay, we are just about to launch an affordable customer success solution at iridize.com - I'm curious to know what you would consider a reasonable price. Any thoughts?

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Re:Aren't the present customer success tools like Totango an... by guynirpaz on Saturday September 20, 2014 @10:01AM (#8344508)

Hi, what would you think should be a fair pricing model for a customer success solution? I assume you are looking at a starter package? Guy - founder & CEO of Totango

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Re:Aren't the present customer success tools like Totango an... by savinay on Sunday September 21, 2014 @03:48AM (#8346606)

Yup, I am looking at a starter package, something for a customer success team at a startup.

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