Uber's playbook for sabotaging Lyft

Re:Uber's playbook for sabotaging Lyft by patmcguire on Tuesday August 26, 2014 @04:20PM (#8229301)

On at least two occasions in San Francisco I've seen someone with the Uber U on their windshield and a pink mustache on the dashboard, ready to swap out. Don't know how widespread it is, but it seems pretty easy for drivers to work both networks.

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Re:Uber's playbook for sabotaging Lyft by aroman on Tuesday August 26, 2014 @05:18PM (#8229619)

I was in SF a few weeks ago (for YC Hacks, actually) and virtually every one of my Lyft drivers (~4) was a driver for both Lyft and Uber.

All of them said they vastly prefer Lyft — they said Uber's policies for firing otherwise excellent drivers as soon as they dip below 4.6/5.0 stars makes them very worried.

As a user, I found the actual driving experience of Lyft better, but the Uber app is vastly superior to Lyft's – not being able to split rides being a major annoyance.

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Re:Uber's playbook for sabotaging Lyft by encoderer on Tuesday August 26, 2014 @05:53PM (#8229770)

Lyft has a similar policy re: stars.

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Re:Uber's playbook for sabotaging Lyft by jtheory on Tuesday August 26, 2014 @08:03PM (#8230247)

The drivers' experience carries far more weight than any policy on paper, though.

Actual implementation of policies can be completely different (imagine a ratings drop triggering an automated email saying "turn in your kit before 6pm today or a security detail will come get it" vs. triggering a non-confrontational call from someone trained to help you improve your ratings). Even the tone with which a policy is generally enforced (even if the end result is exactly the same) matters.

I don't have direct experience with either Lyft or Uber, but I wouldn't discredit drivers' impressions.

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Re:Uber's playbook for sabotaging Lyft by flanbiscuit on Tuesday August 26, 2014 @05:24PM (#8229651)

This is what I imagine drivers doing. In NYC, if you're in the outskirts of the boroughs you're probably better off as a driver being part of both networks.

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Re:Uber's playbook for sabotaging Lyft by pizza on Tuesday August 26, 2014 @05:47PM (#8229739)

Can confirm that some drivers are on both networks (Inland Empire). They even offered discount codes from both Lyft and Uber!

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