Did you reply to the wrong comment? The discussion here is about whether the content owner should make a polite request to the creator of an infringing app rather than filing a takedown notice with Google. Google's lack of support is legendary, but not relevant.
I would gladly pay for Google support, and I've stated as much in the past.
I have paid for Microsoft support, and it was a great experience. Microsoft is (or was) as big or bigger than Google, and used by a significant fraction of the population.
So, it can be done. Google doesn't want to do it.