Edit: wrong thread.
I would gladly pay for Google support, and I've stated as much in the past.
I have paid for Microsoft support, and it was a great experience. Microsoft is (or was) as big or bigger than Google, and used by a significant fraction of the population.
So, it can be done. Google doesn't want to do it.
Did you reply to the wrong comment? The discussion here is about whether the content owner should make a polite request to the creator of an infringing app rather than filing a takedown notice with Google. Google's lack of support is legendary, but not relevant.
Why? Because you can't be bothered to
Yes, because it's a waste of time and resources.
One developer, one email conversation, fine, not the largest time investment.
What about all of the other developers in the world?
Especially if this became a recognised method of gaining work?
Suddenly you need full-time staff dedicated to the non-core-business activity of writing "gentlemanly" emails.
It's unworkable.