Relying on IBM for enterprise support? My expectation is they will not be able to live up to the level of quality expected when Apple's name is attached. Much like HP, IBM has outsourced a lot of their support arm and companies I know who had moved their IT support to HP are now bringing it back in house. I expect the same pattern would hold if one adopted IBM.

Cringely is very clear about the charades IBM is playing to maximize the short term buck.