Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues

Re:Tech Blogger Tries To Cancel Comcast Service, Hilarity En... by HarryHirsch on Tuesday July 15, 2014 @01:06PM (#8037622)

In all other cases, the process consisted of answering two or three questions, then I was on to cancellation.

It's not my job to play along with their script and help them raise revenue. It's their job to cancel service, no questions asked.

[ Parent | on HN ]

Re:Tech Blogger Tries To Cancel Comcast Service, Hilarity En... by bradleyland on Tuesday July 15, 2014 @02:58PM (#8038300)

I certainly agree. I'm only offering practical advice for those who wish to call, however. If you'd rather write a letter, then absolutely do so.

[ Parent | on HN ]

Re:Tech Blogger Tries To Cancel Comcast Service, Hilarity En... by AppSec on Thursday July 17, 2014 @03:29PM (#8049670)

There should be only one question from the rep: Is there anything we can do to change your mind? If the customer responds with anything indicating a willingness to discuss rates or packages, then by all means continue. If the customer says: No, I just want to cancel. Then turn it off.

[ Parent | on HN ]