What I find distressing (and would find even more so had I been the victim) is that Google refuses to to identify which part of TOS have been violated. Police and courts have to specify which parts of criminal code a defendant is accused of violating. Can we not get similar fairness from corporate America?
Are you afraid that such clarifications would give too much useful info to actual spammers?
Well, maybe a slight edge. But I might compare this to the dilemma that clarifying legal defendants their constitutional rights ("Miranda" in the U.S.) deprives law enforcement of some opportunities to tap some useful self-incrimination: It's part of the cost of valuing Constitutional rights. Would Google dare to offer its customers some Consumer Bill of Rights?
Bingo. It's optimized to stop spammers, not be inoffensive to false positives.
Except it's not just breaking up with you, it's breaking up with you -- and stealing your TV, your sofa, and your cat!
I do agree though that this is a big enough problem that Google should devote more time and effort to improving the systems they use to flag Adsense accounts, and certainly improve the letter and general customer support experience once your account has been flagged.
I haven't heard either way but if you're an advertiser, does goog credit your account - "we believe these x number of clicks you paid for were fraudulent, so we're not charging/crediting you for them."
It contains exactly one piece of "useful" information, the link to the disabled account FAQ. The rest is just simply terrible. It starts with a very serious accusation, intoning "significant risk" and "financial damage", but Google wasn't "compelled" or "forced" to act, it "decided" to, implying not that some mandatory threshold was reached but that someone sat down and worked it out and reluctantly agreed that this was the way to go, or worse, that sometimes similar situations might go the other way.
Immediately after accusing the person of being an evil bastard, it turns on the smarmy fake politeness. "Please understand" that we think you're an evil bastard. "Thank you" for understanding that we think you're an evil bastard. And thanks for "cooperating", even though you actually have no choice in the matter at all. If you have any questions, kindly fuck off and don't use the same method of communication we just used to reach you, here's a link to more standardized dehumanizing copy.
It reads like Google is breaking up with you while checking its phone, acting like you've done something horrible enough to merit no discussion on the matter, trying to act nice enough so you don't think it's a bitch, but making it clear it doesn't give a shit and really never did.