Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by jacquesm on Friday August 28, 2009 @08:29AM (#791225)

Hi Matt,

No offense, but if it takes posting your gripes on HN to get customer support then something is very much broken.

The simple fact that a multiple billion dollar company should depend on outside channels for its support cues is very sad imho.

Maybe, instead of passing on messages like these pass the general message that Google tech support as perceived from the outside absolutely sucks.

I'm not exactly a newbie on the adsense/adwords front, have spent lots of money on adwords before giving up because of inactivity on googles part dealing with click fraud, still using adsense because of a lack of alternatives.

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by Alex3917 on Friday August 28, 2009 @09:17AM (#791291)

We're talking about a website that normally gets 100 page views per day. Are you saying that Google should hire thousands of full-time employees to service customers who each only account for ten or fifteen bucks worth of business a year?

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by igrekel on Friday August 28, 2009 @09:35AM (#791323)

If one percent of them call once in a year, why not?

I can call a toll-free number about the 1 dollar pack of gum I bought. I don't get stellar interaction but it is still more than what we are talking about.

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by jacquesm on Friday August 28, 2009 @09:46AM (#791342)

If you can not make it work for sites that have 100 page views per day then you should not accept them. Once you accept them you have to support them.

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by netsp on Friday August 28, 2009 @09:31AM (#791312)

You can get just as bad with a $100,000 account.

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by ubernostrum on Sunday August 30, 2009 @12:39AM (#794078)

Flip side: HN apparently expects that Apple should have enough people on staff to provide timely, professional support to developers whose apps might never sell as many as a hundred copies total.

[ Parent | on HN ]