Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by barrkel on Friday August 28, 2009 @04:25AM (#791015)

It seems to me that the way you deal with having too many users to economically support is to have a support route with a high barrier to entry. That's not to say that the route should be hidden; but, for example, it could cost money, which is refundable in the case where there's a genuine grievance.

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by jhancock on Friday August 28, 2009 @11:05AM (#791498)

Google doesn't have too many users to "economically" support. They are simply reaping higher profits by not scaling support along with revenue.

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by MattCutts on Friday August 28, 2009 @10:57AM (#791479)

barrkel, I can speak to some of the thinking on the search result ranking side. I believe the feeling has been that asking people to pay for support creates worse incentives, because it turns something that people shouldn't have to do (contact Google for support) into a source of revenue.

It's a similar situation to pay-for-inclusion in the search index: a search engine should include as many pages/sites in its index as possible, and if someone can pay the search engine to include their site, then it creates a weird incentive for the search engine to not do a great job of crawling the web.

At least on the organic/ranking side, that's at least part of the reason why Google has never done pay-for-inclusion or pay-for support for webmasters.

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by dhimes on Friday August 28, 2009 @12:58PM (#791736)

it turns something that people shouldn't have to do (contact Google for support) into a source of revenue

That's why the model stipulates that [the money] is refundable in the case where there's a genuine grievance

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by blinks on Saturday August 29, 2009 @06:09AM (#793030)

Define genuine grievance?

[ Parent | on HN ]

Re:Make Frontpage of Slashdot, Reddit, Hacker News == Google... by barrkel on Friday August 28, 2009 @12:49PM (#791720)

Fully agree about perverse incentives in search result / ranking, but do not think it applies in nearly the same way when there's a business relationship, such as adwords etc.

[ Parent | on HN ]