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A comment on Ask HN: Which CRM do you use?.
We work with Pipedrive, and it's powerful, has a good API, some easy integrations.
You can make phone calls from your softphone (click2call): http://blog.pipedrive.com/2013/07/make-calls-from-pipedrive/
You can register activities: https://developers.pipedrive.com/v1 (We add recordings to the sale)
For helpdesk we use with Zendesk, I can't help you. And email we use Exchange and I'm not using templates or CRM a lot. I live in Jira & Zendesk
Regards.
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We work with Pipedrive, and it's powerful, has a good API, some easy integrations.
You can make phone calls from your softphone (click2call): http://blog.pipedrive.com/2013/07/make-calls-from-pipedrive/
You can register activities: https://developers.pipedrive.com/v1 (We add recordings to the sale)
For helpdesk we use with Zendesk, I can't help you. And email we use Exchange and I'm not using templates or CRM a lot. I live in Jira & Zendesk
Regards.