Ask HN: Which CRM do you use?

Posted by areski on Friday June 06, 2014 @10:40AM
from the ask-hn dept.

The key features I look for in a good CRM solution are by order of priority:

1- Gmail integration (2-Way Email Integration)

2- Leads reminder / Lead tracking

3- Customer support / ticket

4- Quick reply with template email

5- Integrate with Olark or similar (via Zappier)

6- Integrate with Gmail (show Profile information)

7- API Access

8- Phonecall Tracking

9- Bulk Email Sending

There is load of CRMs out there, so it would be interesting to open a discussion about what everyone is using and share their opinion.

http://getbase.com

https://www.pipedrive.com

http://close.io/

http://capsulecrm.com/

http://www.salesforce.com/

http://www.desk.com/

https://podio.com/

http://www.streak.com/

https://www.contactually.com

https://highrisehq.com

http://www.collabspot.com/

( 6 comments | 6 points | on HN )

Re:Ask HN: Which CRM do you use? by eloycoto on Friday June 06, 2014 @12:09PM (#7858724)

Hi,

We work with Pipedrive, and it's powerful, has a good API, some easy integrations.

You can make phone calls from your softphone (click2call): http://blog.pipedrive.com/2013/07/make-calls-from-pipedrive/

You can register activities: https://developers.pipedrive.com/v1 (We add recordings to the sale)

For helpdesk we use with Zendesk, I can't help you. And email we use Exchange and I'm not using templates or CRM a lot. I live in Jira & Zendesk

Regards.

[ Parent | on HN ]

Re:Ask HN: Which CRM do you use? by sogen on Friday June 06, 2014 @12:05PM (#7858695)

I use Salesforce, it has a email2web thing that adds emails sent to a contact.

Also integrates with Outlook.

Has tasks with reminders, and lead tracking.

I'm also trying http://www.activecampaign.com/ and so far looks great

btw, Rapportive shows profile information in Gmail.

[ Parent | on HN ]

Re:Ask HN: Which CRM do you use? by vsergiu on Friday June 06, 2014 @06:14PM (#7860527)

I am the CTO of VuidoCRM, a CRM solution similar to Pipedrive, but in the end it will be open source. The development is halted at the moment but we will release it to the general public soon. If you are interested in learning more about it just shoot me an email.

[ Parent | on HN ]

Re:Ask HN: Which CRM do you use? by Terpaholic on Friday June 06, 2014 @04:40PM (#7860169)

You may find this list of lead management/CRM tools valuable: https://news.ycombinator.com/item?id=7805842

[ Parent | on HN ]

Re:Ask HN: Which CRM do you use? by PaulHoule on Friday June 06, 2014 @10:50AM (#7858179)

I'm using highrisehq and I basically like it although it's a concern that it's an orphan product and gmail support would be a big help.

[ Parent | on HN ]

Re:Ask HN: Which CRM do you use? by lerhaupt on Friday June 06, 2014 @12:08PM (#7858709)

http://www.relateiq.com

[ Parent | on HN ]