Ask HN: 3 important questions to collect product feedback

Posted by kinj28 on Tuesday May 27, 2014 @06:35AM
from the self-post dept.

If I had to collect feedback from my users about my product http://www.teamgum.com (Browser Extension for team based sharing, discovery and discussions on web pages), what should be the 3 important questions Should it be on-boarding process? downloading extension? UX? Gaps? I have lots of area to cover but want to focus on important ones

( 2 comments | on HN )

Re: Ask HN: 3 important questions to collect product feedback by vetleen on Tuesday May 27, 2014 @06:43AM (#7803780)

I would ask people to spend 2 minutes with the website/product and then answer: 1) To what extent you understand what this product is? (scale 1-7) 2) To what extent do you understand how you could use the product? (scale 1-7) 3.1) How probable is it that you will start using the product? (scale 1-7) 3.2) Please explain why/why not? (open ended).

Having people understanding what the product is and does and how and why they should use it is the first gate you need to pass.

[ Parent | on HN ]

Re: Ask HN: 3 important questions to collect product feedback by kinj28 on Tuesday May 27, 2014 @07:36AM (#7803907)

Thanks for instant reply. I was not clear in my description. I want to put across this feedback questions to users who have already signed up and logged into the system once.

[ Parent | on HN ]