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A comment on Level3 is without peer, now what to do?. Parent comment

Re:Level3 is without peer, now what to do? by busterarm on Tuesday May 20, 2014 @05:28PM (#7775345)
Not true. I work for a cable/fiber ISP. Customers always blame the ISP.

Even when the problem is the feed (like with CW's networks last month)...or when some dipshit construction company digs where they aren't supposed to.

Luckily I don't work for one of the horrible ISPs that everyone hates, but we're definitely more in the blame-receiving business than is warranted.

Folks don't understand the complexity involved in making a utility service "just work" and if the provider doesn't have hundreds of millions to invest in infrastructure (like my small provider doesn't have) it won't.

The big ISPs have no excuse for not peering properly, but this is a fight they've been having with Level3 since the late 90s. Sadly they're winning.

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Re:Level3 is without peer, now what to do? by singlow on Tuesday May 20, 2014 @08:48PM (#7776114)
When the customers call you, it is because they blame you. You never hear from the ones who don't blame you.
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Re:Level3 is without peer, now what to do? by busterarm on Wednesday May 21, 2014 @10:50PM (#7781879)
That's not entirely true, but the majority of them do.
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Re:Level3 is without peer, now what to do? by couchand on Wednesday May 21, 2014 @12:43AM (#7776729)
Wait, did you just call broadband internet a "utility"? As in a Title II utility?
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Re:Level3 is without peer, now what to do? by busterarm on Wednesday May 21, 2014 @10:47PM (#7781873)
We provide phone service as well/primarily.
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