More importantly you have to question how much of the security problem Mitnick poses in this? If he is part of the cause I think AT&T & HostedHere probably are reasonable to want to get rid of him
(btw I suspect the 8 numeral password is a pin number: similar to the ones handed out by banks for online logins. Could still be his fault it is out in the wild though)
It's the same thing Sprint did a couple years ago when they dumped people that called customer service too much.
Cue mass attempts to break into AT&T from every angle (which is sure to end badly) :)
It's been 9 years (we dont even know how much of it is AT&T vs. Mitnicks fault and what contact he has had with them): it's looking like an infinite battle to "secure" his identity. If there are crucial security flaws in their process then yes I am in agreement - but I doubt that is the case (because Mitnick would then be the least of their problems :)). Wash hands, move on.
It's not super secure, but it really should be secure enough if a website cares about security -- they should be limiting login attempts, and shouldn't be storing them in plain text.
Mitnick said that per AT&T policy, his password could only be digits and no more than eight characters long.
Also, it wasn't just AT&T that is refusing service to him, his webhost HostedHere.net did the same thing.
And if this has been happening over and over again for 9 years why didn't he just want to go to another service provider?