How not to handle support as a hosting company

Posted by mjnaus on Wednesday May 14, 2014 @01:12AM
from the chillyorange.com dept.

http://chillyorange.com/hosting-horror-stories-stay-clear-vps9/

( 2 comments | on HN )

Re:How not to handle support as a hosting company by labpdx on Wednesday May 14, 2014 @02:16AM (#7742447)

At the end of day one, possibly day two, of the site being down and losing money, I would have already transferred services and moved on.

[ Parent | on HN ]

Re:How not to handle support as a hosting company by mjnaus on Wednesday May 14, 2014 @07:09AM (#7743080)

Yup, in hindsight I should have done just that. However at that point I was still hopeful and positive that VPS9 support would step up (since they've been helpful in the past with smaller issues).

[ Parent | on HN ]