Introducing Square Feedback

Re:Introducing Square Feedback by Axsuul on Tuesday May 13, 2014 @04:40PM (#7740563)

Often times feedback is best left anonymously which allows the honest truth to come out. We run a home services company and have experienced this sentiment. Our customers won't likely leave a review for our contractors unless it couldn't be traced back to them. It's a bit different from Square but nonetheless, it's something that should have some sort of effect on Square's end.

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Re:Introducing Square Feedback by hansy on Tuesday May 13, 2014 @07:30PM (#7741251)

Square isn't soliciting reviews for the small business, but instead private feedback. Should the customer subsequently go out and write a review (anonymous or not), the thought process is that the review may be influenced (hopefully positively) by the customer service.

This is a proactive approach to customer reviews as opposed to a reactive one.

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Re:Introducing Square Feedback by lukasm on Tuesday May 13, 2014 @05:05PM (#7740701)

"Give him a mask, and he will tell you the truth"

but to play devil's advocate, there may be a lot of trolling or spam and you have take the cognitive bias into account.

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