Re:How I Handle Trello Support
by snide on Friday May 09, 2014 @02:31PM
(#7722529)
Having set up something similar yesterday for webhook.com here's what I ended up going with.
1. Using zendesk for incoming emails and a knowledge base.
2. Installing tissueapp plugin for it to allow you to convert a zendesk email into a github issue. Even better, wherever you respond from (email, zendesk, or github), the other instances get updated and alert the user.
3. Pipe out hipchat notices (zendesk has an option for this) into our chat room whenever issues/tickets are updated.
Ended up working really well and doesn't get our engineering team out of the tools they already use.
1. Using zendesk for incoming emails and a knowledge base. 2. Installing tissueapp plugin for it to allow you to convert a zendesk email into a github issue. Even better, wherever you respond from (email, zendesk, or github), the other instances get updated and alert the user. 3. Pipe out hipchat notices (zendesk has an option for this) into our chat room whenever issues/tickets are updated.
Ended up working really well and doesn't get our engineering team out of the tools they already use.