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A comment on Why every CEO should do their own customer support.

Re:Why every CEO should do their own customer support by phatmanace on Monday May 05, 2014 @03:58AM (#7697429)
its' kind of like the undercover boss program that they showed in the UK - http://en.wikipedia.org/wiki/Undercover_Boss

Not tech orientated, but lots of CEOs doing 'front line' work (e.g CEO of hotel chain working as a receptionist in one of his premises)

It sounds cheesy, but the program was often enlightening.

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Re:Why every CEO should do their own customer support by vampirechicken on Monday May 05, 2014 @11:04AM (#7698923)
There was a run of undercover Boss in the USA. For me, the most enlightening thing about the entire run of the show was how few front-line employees know what the CEO of their company looks like.
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Re:Why every CEO should do their own customer support by DanBC on Monday May 05, 2014 @11:07AM (#7698949)
It's interesting to compare the shows. There's a bit more forced narrative in the US version.

It is a good idea to see the frustrations that your workforce face everyday. Even better if you can work out a suggestions scheme with rewards for money saved.

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Re:Why every CEO should do their own customer support by phatmanace on Monday May 05, 2014 @03:24PM (#7700567)
agreed - but I guess they tended to choose industries with a higher proportion of casual staff (hotels, catering and cleaning trades), where I guess it's more plausable that not all the staff know who the CEO is.
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