One of the team members thought it would be funny to make it 27/7 support. I don't get it either.
We are actually in the process of writing a Terms of Service right now, we are aware that is very important.
We are actually in the process of writing a Terms of Service right now, we are aware that is very important.
Hmm...
Also, there really should be legal documentation on their site. Terms of service, AUP, and an SLA as well.