Mailbox – How to ruin customer trust.

Re:Mailbox – How to ruin customer trust. by chavesn on Tuesday April 22, 2014 @01:58AM (#7626062)

It's nice to know that the poor experience isn't just a matter of a missing upgrade path. However, having such a limited view of trust -- such as just "being good stewards of data" -- is exactly what causes companies to end up with none and wonder why.

Bugs, bad upgrade paths, adding "features" while losing polish, etc. are all great ways to lose trust.

[ Parent | on HN ]

Re:Mailbox – How to ruin customer trust. by parrots on Tuesday April 22, 2014 @02:04AM (#7626079)

I make a distinction between trust and reliability. I can trust a company, even though they might not make the most reliable products.

Bugs/etc are a great way to lose my business, but not a way to lose my trust.

(what you're saying isn't lost on me, I just reserve "trust" for the situation I alluded to -- an important distinction given online privacy concerns/etc)

[ Parent | on HN ]

Re:Mailbox – How to ruin customer trust. by mooism2 on Tuesday April 22, 2014 @03:43AM (#7626318)

What you call "trust" I call "trust in the company"; what you call "reliability" I call "trust in the product".

[ Parent | on HN ]