In lieu of all of that, I'd like to be able to export my data at a minimum. It sounds like the API would let me do that though.
One small, unrelated suggestion: set up something like UserVoice to take bug reports and other feedback from users. I may have missed an existing feedback channel if it exists.
Thanks for all your hard work on this. It's one of the best products I've used in a while.
Yes, good point - it's just a single contact form at the moment, probably time for an upgrade.
Re caring about making a great product, that's alright haha. I used to be a money chasing developer, but I had a bit of an epiphany, and realised that trying to help others improve their lives means a lot more to me than spending my life acquiring and hoarding possessions and wealth!
Could I ask why you'd have hoped for open source? If it's any consolation, I'm making the API completely open, and I'd have no problem with custom clients. In fact, I may even consider open-sourcing the default web-app client. But as for running it as a SaaS rather than distributing the whole thing as open source, I feel like the whole project will have a brighter future if it's set up in a sustainable way like this, and subscription fees can be invested back into the product, towards marketing, development, scaling etc.