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A comment on Why We Do All-Hands Support at Olark.

Re:Why We Do All-Hands Support at Olark by sunir on Wednesday April 16, 2014 @05:01PM (#7600513)
I love this talk by Kevin Hale about their all hands support at Wufoo. https://www.youtube.com/watch?v=fAnl8ZGHVXU (alternate. https://www.youtube.com/watch?v=wYIH2qTizUU)

The most interesting thing is that they gave every engineer time to fix the $#@! they heard on support. 30% of their effort was on internal tools.

Disclaimers. I also work at Olark. I also think Kevin Hale is (almost) perfect.

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Re:Why We Do All-Hands Support at Olark by emilsundberg on Thursday April 17, 2014 @03:38AM (#7602388)
I love the talk. It's too sad to see Wufoo these days. All their great ideas about support disappeared after selling it to SurveyMonkey.
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