When your water glass never gets quite empty, and the flat bread never quite runs out, and you're not sure how that happened because your conversation was not interrupted, and your food arrives hot and when you look around to get the bill and it arrives just like that. When service is really good the restaurant feels like magic. That's worth a lot.
Yes there is. I enjoy being waited on and a good waiter makes a big difference to my enjoyment of the meal, plus I know some of that tip is getting kicked back towards the kitchen and cleaning staff. I used to work as a cook and quickly pick up on whether a restaurant is a nice place to work or not.
I'll just note that you mean the "real value of going out to eat, in my opinion". Because there's no way I personally would put "food quality" at the top of the list over "atmosphere of being with friends". I'd even put convenience over food quality, otherwise fast food would dry up overnight.
Ordering - there could just be a tablet with an app that lets you see the menu, answers all your questions, shows you pictures of the food and nutritional info and stuff, and lets you order when you're ready.
Water refills - just provide each table with a pitcher.
Bringing food to you (and other things like condiments) - One option is to still have servers bring it to you. But it would cost much less because the ordering app lets them be more efficient with their time. Another option is to have the tablet alert you when your food is ready, and you can go get it.
Not quite true. A good server not only takes your order and brings your food, but they also act as quality assurance on your behalf, which provides a lot more than 1% of the value you are receiving. Furthermore, despite the misinformation in the article, most restaurants do under the table tip pooling among employees.
The real value in going out to eat, in roughly decreasing order of importance:
- The quality of the actual food and drinks that you consume.
- The convenience of not having to spend the time and effort to shop, cook, and clean.
- The atmosphere and joy of "going out" (with your friends).
- The fact that someone takes your order and brings your food to you.
There's no way that the fact that someone takes your order and brings your food to you consists of 1/5th of the value of your experience. An efficient market should then adjust to this by offering the option of not tipping, having all the consumers go to that restaurant because it's a better value, and then the other restaurants would have to adjust.
Unfortunately, this doesn't happen, probably for a variety of reasons.
1) People don't have enough information when choosing where to eat.
2) There are biases where people don't really consider the cost of tipping when they consider the cost of going out to eat.
3) People have gotten used to it, and "don't mind" tipping.