That's good to know. Just to be clear, I don't fault Uber at all for this happening, and it's nice to know that they're attempting to put limits in place to prevent it. But it was aggravating in the moment.

Why don't you fault Uber? It's their driver who reneged on the offer to drive you and inconvienced you. Don't you want them to prevent this and make your experience better?

Because it doesn't happen on a regular basis, and they seem to have reasonable blockers in place to prevent it when they can. But, their drivers are people, and some people will do anything they can to get around that system.

If I had other poor experiences with Uber, then I'd be faulting them... but they've done a good job making sure that hasn't happened more than once.