Re:We lost a customer. This is how we found out
by logicbox on Friday March 28, 2014 @10:20PM
(#7491151)
Agreed. I'm hoping the dude used a bigger sample than one to determine whether the design needs to change. A/B test for sure.
Re:We lost a customer. This is how we found out
by dredmorbius on Friday March 28, 2014 @10:32PM
(#7491189)
Any specific examples you could share?
That's a huge assumption. The only way to know for real is to A/B test. You may be surprised by what testing will tell you. We constantly A/B test landing page designs at Ordoro, and have often found results that are counter-intuitive.