Re:Ryanair is one opinionated company
by edw519 on Friday August 07, 2009 @08:25AM
(#747459)
(Southwest manages to take a similar approach without coming off as hostile to customers).
[Disclaimer: Raving Southwest fan.]
AFAIC, Southwest is better than almost every other airline in almost every other category. Why? Because they have built a business the way I would want to build one, with one thing in mind: the customer.
Almost everything they do is what the customer wants because someone bothered to ask. Whenever I fly another airline, the differences are noticeable and I ask, "Don't these people get it?"
Ryanair sounds like they're doing the same thing in a mechanical way. Once they engage their customers as Southwest has, they'll have raving fans too.
[Disclaimer: Raving Southwest fan.]
AFAIC, Southwest is better than almost every other airline in almost every other category. Why? Because they have built a business the way I would want to build one, with one thing in mind: the customer.
Almost everything they do is what the customer wants because someone bothered to ask. Whenever I fly another airline, the differences are noticeable and I ask, "Don't these people get it?"
Ryanair sounds like they're doing the same thing in a mechanical way. Once they engage their customers as Southwest has, they'll have raving fans too.