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Re:Staying at the forefront of email security and reliability by bredman on Thursday March 20, 2014 @05:47PM (#7439058)
I think this means not all outages tracked affected all users equally. Some users would have seen more or less downtime than the 2 hours mentioned.
Re:Staying at the forefront of email security and reliability by jamesclarke on Friday March 21, 2014 @10:35AM (#7442517)
You are probably right. In which case they should also mention that 99.978% is also an average.