If an IP continuously receives abuse complaints it is blacklisted by various services which can then lead to mail undeliverability issues or other problems which is why we are very pro-active on any abuse complaints that we receive and forward them to customers.

In regards to embarrassment it's about the intention of the statement which is to not use the service for a malicious nature. But we're more than happy to open up a dialogue about this and see if there are any amendments to the terms that are a good idea.

We'll push on getting more of our public content into github so that customers can provide feedback and provide rewrites of the terms that they feel capture the sentiment but perhaps clarify those terms better.