Here's some feedback/questions about the service:

- When I filled in the flight, I selected "cancelled". When I got to the final claim filing step, it asked how many hours my arrival was delayed, with the highest tier being 4+ hours. This was confusing to me and made me double check that I selected cancelled and not delayed. If the text said here "how much did your flight cancellation delay your arrival?" or something similar, the process would have been much clearer.

- After completing the claim filing, I got a message that I wasn't eligible for compensation. The first two sentences talked about why I wasn't eligible due to not being on a flight between EU countries. The end of the paragraph said that reimbursements aren't given for flights cancelled due to weather, safety, strikes, etc. I would be far less confused by the service if a simple answer was given here instead (don't mention the EU stuff if you're trying to reimburse Americans, and hopefully just put a single statement like "Sorry, you are not eligible for reimbursement because your flight was cancelled due to weather".

Another question related not so much to the website but just the reimbursement service. For the particular IAH->LAX trip I was hoping to get reimbursed for, I had a Saturday flight delayed then cancelled, then got reschedule to Sunday morning, which got cancelled, and then got rescheduled to Monday (which actually went through). Could I attempt to get reimbursed for both cancellations or just one?