The first thing that shows up in a VIM session is a small introductory text that includes
type :help<Enter> or <F1> for on-line help
And of course the GUI also has the familiar Help menu as most common GUI apps.
Even a terminal window allows you to type help to get something to work with. VIM replies with "Left, end of word, Right, paste after" which in most cases is nearly a NOP.
I believe what he is trying to say is that it would make sense to figure out how to make the initial experience less daunting without giving up the power it provides.