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A comment on Netflix performance on Verizon and Comcast has been dropping for months. Parent comment

Re: Netflix performance on Verizon and Comcast has been drop... by bithive123 on Monday February 10, 2014 @11:39PM (#7215821)
You can use your own modem with Comcast business service (I do) but it took about two weeks of calling all the tech support numbers I could find until I finally got a tech who was able to do it. Not because it's hard to do, but because most of the people I talked to were lying or incompetent.

The guy seemed a bit weirded out at how profusely I thanked him -- after all, all I'd done was tell him the model and MAC address of my generic Motorola modem.

Don't waste your time explaining to them why you want to use a real modem (I have my own router/firewall, their modem had NAT I could not disable) or that it's the same modem that works on the residential service (which is the same physical network). It won't help, just say "I bought a <VENDOR> <MODEL> modem, can you set it up on my account?" and hang up and try again if they act like your request is bizarre.

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Re: Netflix performance on Verizon and Comcast has been drop... by e40 on Tuesday February 11, 2014 @10:51AM (#7218148)
Not if you have a static IP. I talked to 5-6 reps to try and ended up returning the equipment to Amazon.
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Re: Netflix performance on Verizon and Comcast has been drop... by rbritton on Tuesday February 11, 2014 @02:20AM (#7216329)
Thanks for this. I've been wondering, so tomorrow. I'm going to start the process.
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Re: Netflix performance on Verizon and Comcast has been drop... by JonSkeptic on Tuesday February 11, 2014 @07:19AM (#7217221)
It saddens me that I feel like every interaction with Comcast is a "process" at best and an outer circle of hell on average.
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Re: Netflix performance on Verizon and Comcast has been drop... by snarf on Tuesday February 11, 2014 @11:26AM (#7218367)
They have a list of approved modems for the both the residential and business services, with the business one being a small subset of the residential one. But I was able to get a modem approved only for the residential service on my business account by calling around. What worked for me after only a few tries was calling into the residential tech support and having them add it. It's apparently all the same infrastructure on the back end.
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