Ask HN: What do you use to extract user feedback?

Posted by thesubjective on Wednesday July 15, 2009 @01:32PM
from the ask-hn dept.

Wondering what widget/service folks find useful in extracting direct user feedback. Not as interested in polls / ratings of pre-described elements, but rather a free text comment / suggestion box. Would love to know whats work or hasn't for everyone.

( 4 comments | on HN )

Re:Ask HN: What do you use to extract user feedback? by bdmac97 on Wednesday July 15, 2009 @01:37PM (#706137)

It depends on what you're trying to get out of it IMO.

If you're looking for early-stage active feedback on your site I would have to suggest my own app, http://www.launchly.com.

If you're looking for more passive/general/long-term feedback, idea, or problem reporting, then I would say the top contenders in that arena are getsatisfaction (which I use on launchly), uservoice, and kampyle.

[ Parent | on HN ]

Re:Ask HN: What do you use to extract user feedback? by ErrantX on Wednesday July 15, 2009 @01:53PM (#706192)

http://featurelist.org/ has a feedback widget to pop on your site which emails you feedback (and saves it on their site too so you can check it all in one go).

Recommended.

[ Parent | on HN ]

Re:Ask HN: What do you use to extract user feedback? by thesubjective on Wednesday July 15, 2009 @04:39PM (#706506)

Thanks all. To clarify, am looking for a feedback widget I can include in specific content like survey's etc.

[ Parent | on HN ]

Re:Ask HN: What do you use to extract user feedback? by vaksel on Wednesday July 15, 2009 @01:52PM (#706191)

just have a send us feedback link displayed prominently on the website.

[ Parent | on HN ]