Re:T-Mobile CEO hints at family plan disruption in 2014
by gcb0 on Friday January 03, 2014 @04:04AM
(#7004676)
> I do not think switching would help things.
yeah, everytime i hear someone in the US says he switched mobile company because of customer service, i think of the simpsons episode where Earth is enslaved by some aliens and homer says "I voted for the other [alien that would also enslave Earth] one".
Ironically, Mesh networks never took off because everyone would be weary of having your data, even encrypted, passing trhu random people networks. Little did everyone know the telcos were the worse on this front.
Re:T-Mobile CEO hints at family plan disruption in 2014
by adestefan on Friday January 03, 2014 @07:35AM
(#7005134)
The secret is to get on a corporate account. I've never been on hold nor had a bad experience with AT&T's corporate support. It's actually kinda refreshing dialing 611 and instantly having a real person answer the other end.
I think this is a problem with all of the major US mobile carriers. I have heard so many bad customer service anecdotes about all four carriers that despite being thoroughly disappointed in my own carrier's horrible customer service (AT&T), I do not think switching would help things.