Uber's community management isn't doing them any favors

Re:Uber's community management isn't doing them any favors by theg2 on Thursday January 02, 2014 @08:14PM (#7003645)

This article missed so many of it's own points its hard to see why it's being voted up. I've never seen how surges and pricing are vague, it's right in front of you in the application. Home Depot has accidents and deaths in their stores and you don't see the author complaining about a lack of community there, and arguably, driving is a much more dangerous than shopping.

The title is link bait and the complaints are a shallow attempt at expanding the authors personal exposure as a community manager.

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Re:Uber's community management isn't doing them any favors by evanhamilton on Thursday January 02, 2014 @08:31PM (#7003685)

I definitely see things through the lens of community management, as marketers may see things through the lens of marketing. I haven't seen Home Depot's response to the deaths in their stores so I don't have any comment on that, but it's likely I would if I saw them. I wrote this post based on my disgust at Uber's response and the lesson I think companies should learn from it.

Lots of folks have complained about the surge pricing notifications, which is why I'm repeating those complaints. Perhaps Uber has improved that messaging since the last, highly-publicized round of complaints.

I appreciate your feedback on the title and I agree. I've updated the post and HN title. Thanks for keeping me honest...that was a lame move on my part.

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Re:Uber's community management isn't doing them any favors by blhack on Thursday January 02, 2014 @08:22PM (#7003661)

I agree completely with you last statement. Honestly I find it a little bit disgusting that somebody would use a car accident as a means of marketing themselves.

Shame on you, Evan Hamilton. You even submitted this yourself.

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