I don't know of any company (mine included) that uses Oracle because they want to. I always hear talk about reducing our dependency on Oracle at the same time we're moving more and more mission-critical and high-performance applications to RAC and Solaris.

We're migrating away from Solaris here, and more to their grid stuff. My point is more the cost is insane. That and the level and response I get from "support" personnel can vary from decent to "what do we pay you people for".

I've had better support experiences when I can dig into the source, say linux or a kernel module, or a driver and figure things out on my own while I wait to get punched through various level 1/2/3/etc.. support people. I vastly prefer open source for this reason alone, with oracle stuff, its basically a black box that barely works if you look at it wrong. This is with everything fully automated mind you, I still see jenkins test failures where installs will not work seemingly at random. I can debug or retry the job and it'll work. Its my most hated piece of software right now.