Sent $35,104.11 USD to CoinBase. Never received Bitcoins

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by eof on Wednesday December 18, 2013 @03:08PM (#6930267)

again, the best way to get support from coinbase is posting on public forums. i love coinbase, i think guys have done and will continue to do amazing things for bitcoin, and by proxy the world at large.. but your initial customer support is outrageously terrible and has been for way too long. you always seem to make it right in the end.. but you should hire about a dozen of the ten thousand kids that would love be on your support team

[ Parent | on HN ]

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by ceejayoz on Wednesday December 18, 2013 @04:34PM (#6930967)

Yeah, their support is pretty bad. I got this response to my first support request:

> Thank you for contacting Coinbase Support! Unfortunately, we are experiencing a tremendous volume of support requests, and have not been able to answer your ticket in a reasonable amount of time.

It goes on to tell me my issue is closed and I can reopen it.

[ Parent | on HN ]

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by fragsworth on Wednesday December 18, 2013 @04:13PM (#6930818)

If only Mt. Gox were as responsive. I haven't been able to pull my bitcoins out of there for a month now, because they still haven't verified me.

Add to that the fact that their fucking site LIES TO YOU about how you can withdraw 100 bitcoins per day, and then surprises you with how you can't actually withdraw any until you get verified first.

[ Parent | on HN ]

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by kudu on Wednesday December 18, 2013 @04:24PM (#6930896)

It's worrisome that you have to basically complain on a public forum in order to get a reaction from them.

[ Parent | on HN ]

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by hack_edu on Wednesday December 18, 2013 @03:39PM (#6930520)

After the 25mil from a16z, I doubt these problems will continue for much longer.

[ Parent | on HN ]

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by bsiddiqui on Wednesday December 18, 2013 @04:06PM (#6930746)

you shouldn't have to raise money to provide solid service

[ Parent | on HN ]

Re:Sent $35,104.11 USD to CoinBase. Never received Bitcoins by lsc on Wednesday December 18, 2013 @04:34PM (#6930965)

>you shouldn't have to raise money to provide solid service

I agree... but being a market maker is one of those things that requires some reserves, and especially the early exchanges? when bitcoin was under a buck, I can totally see getting together with a couple friends and putting $20-$30K in the reserve pot and giving it a go. But with bitcoin appreciating 1000x? yeah, uh, that got serious fast. Thirty grand is no longer anywhere near a reasonable amount of operational reserves

[ Parent | on HN ]