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Re:Professor Studies Social Customs in Video Games - Becomes... by mstevens on Tuesday July 07, 2009 @10:41AM (#691537)
The queue jumping sounds like Kate Fox, she talks about it in _Watching the English_ but I wouldn't be surprised to see it written up elsewhere too.

http://archive.thenorthernecho.co.uk/2004/5/3/53732.html is the best link I could find quickly.

Re:Professor Studies Social Customs in Video Games - Becomes... by frossie on Tuesday July 07, 2009 @01:57PM (#692001)
It was Kate Fox. I would have plugged the book (which is funny and thought-provoking reading) but I don't know how many people here are interested in the English tribe :-)