Re:Professor Studies Social Customs in Video Games - Becomes...
by mstevens on Tuesday July 07, 2009 @10:41AM
(#691537)
The queue jumping sounds like Kate Fox, she talks about it in _Watching the English_ but I wouldn't be surprised to see it written up elsewhere too.
http://archive.thenorthernecho.co.uk/2004/5/3/53732.html is the best link I could find quickly.
The strange thing is that in this account (which I hope is misrepresented) the researcher seems surprised that violating the social norm got him a hostile reaction.