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A comment on My run-in with unauthorised Litecoin mining on AWS. Parent comment

Re:My run-in with unauthorised Litecoin mining on AWS by ceejayoz on Sunday December 15, 2013 @09:32PM (#6912379)
> I wonder if the author is going to be on the hook for the bill for this.

Almost certainly not. I've seen AWS reverse charges even when it's unequivocally the user's fault rather than someone hacking in.

As an example, I launched two reserved instances outside of a VPC when I meant to launch inside a VPC. At the time, this couldn't be changed, and the docs were very clear on that. After filing a support ticket, they reversed the reservations... and gave me a $100 AWS credit. For my fuck-up.

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Re:My run-in with unauthorised Litecoin mining on AWS by kamjam on Monday December 16, 2013 @11:30AM (#6915768)
I can't vouch for AWS, since I've never used it, but if the same principles carry across from their online store then one thing I've always found with Amazon is that they have the most amazing customer service.

I had an issue with a 9 month on SD card splitting, not expecting much I emailed them and they immediately sent out a replacement and told me to return the old one. I've had a couple of things go wrong with orders (sometimes just delayed in post) and they've always been very quick and helpful. Not all companies, online ot brick & mortar, understand this well enough.

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