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A comment on Making churn an actionable metric. Parent comment

Re:Making churn an actionable metric by m4xt3r on Tuesday December 03, 2013 @09:16AM (#6840337)
Yes, sure. Making them stick = eliminating the reasons why they leave.
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Re:Making churn an actionable metric by nimble on Tuesday December 03, 2013 @09:19AM (#6840346)
My point was that learning that they leave most frequently in the first three months might not be the Eureka moment the post implies.
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Re:Making churn an actionable metric by m4xt3r on Tuesday December 03, 2013 @09:30AM (#6840425)
It wasn't a surprise that most cancellation happen during the first three months. I just didn't expect the number to be so huge.
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