Re:Apple censors Lawrence Lessig over warranty information
by regularfry on Tuesday October 29, 2013 @10:08AM
(#6634167)
If a phone is available on a 24-month contract, I would damn well expect the manufacturer to stand by that hardware for 2 years.
Re:Apple censors Lawrence Lessig over warranty information
by interpol_p on Tuesday October 29, 2013 @11:16PM
(#6639236)
It was not under warranty at the time (she has had it since soon after the 4S was released, and the bug came about with iOS 7).
Edit: that said, the warranty in Australia is legally probably two years, though Apple advertises only one year.
Most people expect that their new phone will be built to last more than one year, but understand that if something breaks after that period they will need to pay to fix it, even if it is a factory defect (say, a home button or battery which should last 2 years, but in some cases doesn't). They also expect to benefit from software updates after their warranty period, but understand new features may not always be available.
What they aren't expecting is that Apple will pro-actively break a core feature of their phone with an update, which can't be reversed, and can't be repaired, without replacing the whole device.