That's fine, but a polite legitimate enquiry about a genuine problem doesn't meet with those characteristics - it is "censorship". Apple Computers are censoring the speech of their users seeking support from other users (and Apple).
So I guess what you're saying is "don't expect Apple to offer support or act ethically towards their users". Fair enough.
>Due to the different laws in different countries, who should you personally contact to solve the problem varies so even such answers in globally-read thread which should be purely technical can be inappropriate. //
Yeah 'cause that's why the posts were deleted. Not like you could simply add a comment "these returns are only available in the EU".
>What's certainly clear is that nobody would even want the forums without the active moderation, except the spammers and the insane. //
Which is a strawman. You can have a moderated forum without deleting posts simply because they'd affect your profits.
http://www.penny-arcade.com/comic/2004/03/19
In short, "do it in your own forum, I reserve the right to delete your posts in mine, and by participating, you're acknowledging my right."
If you did any real-life engineering, you know there isn't anything that can be produced without any glitches. You are aware that your product isn't perfect, but you still wouldn't want to support aggression in your own forums. Due to the different laws in different countries, who should you personally contact to solve the problem varies so even such answers in globally-read thread which should be purely technical can be inappropriate. In European countries it's very regulated and clear, for example. I don't know how it's in US.
What's certainly clear is that nobody would even want the forums without the active moderation, except the spammers and the insane.