But I'd suggest that the disappointment people felt with MS products was at least part of what spurred open office & ubuntu (for example) - and open source software certainly threatens MS's revenue stream.
... 20+ years later. Personally I couldn't live with doing business dishonestly, but you can't really say that it didn't work out well for Microsoft.
Apparently there are a lot of people out there who are easily convinced by lies, or marketing as some might want to call it.