Re:How Surveillance Changes Behavior: A Restaurant Workers C...
by jtheory on Monday September 02, 2013 @08:26PM
(#6318005)
I don't follow your math here -- their revenue increased by $2982/week after installing the monitoring software, not decreased, due to the effects of employees who felt observed being more conscientious.
Re:How Surveillance Changes Behavior: A Restaurant Workers C...
by lmakeppleave on Tuesday September 03, 2013 @12:10AM
(#6318828)
2982 (increase in sales) x .15 (assumed tip amount) = + $447 divided by all tipped employees. But you have to remember even many small chain restaurants have 15-25 tipped employees this nets to very little increase in income per tipped employee and zero increased income for non-tipped employees. Next, subtract from that small increase all the money they used to make from theft and overall they are likely coming out of the deal with less income.
Re:How Surveillance Changes Behavior: A Restaurant Workers C...
by zipfle on Tuesday September 03, 2013 @12:16AM
(#6318857)
lmakeppleave is saying that the amount that used to be stolen was "income" the employees were making (albeit illegitimately). like, I as a waiter make $100 per shift and steal $20 per shift; my net is $120 per shift.
When they put in cameras and I start upselling instead of stealing, I need to upsell 20 / .15 (15%, the traditional tip amount) to have my net remain at $120. That means I need to increase the restaurant's gross by $133 to maintain my extra $20 of income. lmakeppleave is arguing that it's easier to steal $20 than to increase the restaurant's gross by the amount needed to make $20 legitimately.
In other words, their net income is down. I wouldn't be surprised at all if the net increase in sales isn't just a temporary scramble to keep income up / items actually being rung up. The truth is this benefit will almost certainly decrease as more knowledgeable and productive servers find jobs elsewhere or find new methods around the system while the remaining lower skilled / productive settle in at the amount their effort is actually worth.
I have doubts this action would produce a net benefit in the long run. (As quality of service decreases.) Its easy to think that the only people stealing are the "lazy and incompetent". In my experience the most skilled "thieves" are also the hardest workers with the most in depth knowledge of the controls the restaurant has in place. They also tend to desire/need/feel they deserve the cash more than the average employee. (and to most extents all three are true) Of course, all of this applies to the tipped employees, non-tipped employees will feel this doubly so though their forms of theft tend to be easier to track / reduce.
Theft in a restaurant setting is a complex issue, there is no magic bullet to stopping it.