Yes, there is a market for luxury transport, but is this really a high growth market? How many more young and overpaid software engineers can there be?
Look at the real rate of unemployment, the rise of the part-time labor force, record usage of food stamps, record high student debt, national debt, etc.
Lyft and the kool-aiders claim it's a beautiful new sharing economy, but in truth it's a shitty economy, where people are willing to drive a stranger across the city for 10 bucks, or task-rabbit themselves for a fiver.
My opinion is that there simply aren't enough wealthy folk out there to justify the valuation of these companies.
Overpaid? Really?
Classic strategy... conquer the premium market first (BMW 3,5 and 7 series) then start going more mainstream (1-Series BMW) once the brand is established and is viewed as prestigious.
Contrast with Toronto, where it's a no brainer on major streets (and we have Hailo here, which works pretty darn well but uses regular cabs), or in Montreal where I've had cab drivers almost get into accidents fighting over who saw me first.
In a lot of smaller Canadian cities they take a while to arrive. But I have had ZERO bad experiences in Montreal and Toronto. The system works pretty well.
Second, the cars are much nicer. Fairly new black cars and large SUV's vs smelly Ford Crown Vic's.
Also all payment happens on the backend so you never exchange any cards or cash. I expense Uber rides all the time and believe that enterprise sales might end up being one of their largest markets.
> "You have no idea who is picking you up" - 99% of the time this is a moot point.
> "Often times they wont even show up if you aren't at a hotel" - I've never encountered this in my entire life.
I've had cabs refuse to take me to my apartment building, saying they would only go to hotels. Others stating up front 2-3X what the meter rate would be, which of course I refuse. I've had them drive in circles, "miss" the exit to stretch out trip, and not a one seems to know where anything other than major hotels and the airport are in the city, or have GPS. Only half the time will they bother to turn the meter on. Very few will take credit cards without a fight.
Those are just some of my first hand experiences, everyone I know that uses cabs frequently in ATL has the same and/or worse stories. Cabs here basically seem to only want to ferry out of towners to and fro the airport to hotels downtown. Unsurprisingly, Uber has been a huge hit in Atlanta. You can actually get a car in 5 minutes or less some times, that's unheard of.
Apart from the basic benefit of not having to get your wallet out, I'd say it's the option of choosing between different type of rides that I like the most. In SF via uber we can get taxis, uberx (basically Lyft, some drivers do both), black cars, and SUVs.
In Montreal I don't remember ever getting a black car, but I was student at ÉTS so maybe that's a moot point :)
For your last question, SF has a developed taxi network but it's really bad. Montréal in that regard is much better, but maybe when leaving the bar at 3AM you'd rather get a black car to take you home rather than a taxi from Hochelag, and uber would make that really easy for you.
It also stops discrimination of location or profile (They can't say they don't go to X place or not pick you up).
This is just false in NYC. Yellow cabs are 1/3-1/2 the price.
The Uber cars and drivers are pretty nice though. Sometimes I'm willing to pay a premium for that.
I'm not doubting your anecdote, just adding my own. I have definitely had a handful of disappointing Uber experiences; however, 90%+ have been fantastic.
In Montreal, cab to the airport costs $50. Cab arrives in about 1-2 minutes most locations, and drives you there as fast as taxis go.
I don't doubt that Uber's great - this is a serious question. How much of a premium do people pay, and what are the main benefits in cities that already have developed taxi networks?