Re:This Call Is Being Recorded
by Nursie on Monday July 08, 2013 @09:11AM
(#6006558)
It seems to be standard practice to have a "calls may be recorded for training purposes" disclaimer these days. Some even say "please tell the operator straight away if you do not wish to be recorded".
This doesn't really tell you what's legal or not, but I would assume that the only reason they put that stuff in is because they have to.
Re:This Call Is Being Recorded
by omh on Monday July 08, 2013 @11:05AM
(#6007102)
They may just add the disclaimer because they find it makes customers behave better. I suspect that knowing you're being recorded may reduce the chance of you screaming abuse etc.
This doesn't really tell you what's legal or not, but I would assume that the only reason they put that stuff in is because they have to.