Re:Without Warning, Twitter Kills StatTweets
by trickjarrett on Monday May 04, 2009 @01:46PM
(#592716)
They definitely should be more responsive, their customer service department needs to be massively upsized. And a valid reason for 650 accounts is still invalidated by the fact that it goes directly against their TOS.
[ Parent
| on HN ]
Against the letter, but not against the intention. As with the law, TOS's necessarily have shortcomings, because they cannot possibly cover all circumstances of every individual case. It would be nice if they didn't just flaunt the letter of the TOS in his face, but would explain why they do not want users like him. That would be a fair warning to others. As it stands, it's anyones guess what is and what is not allowed.
You want a massively upsized CS department and an absence of hard-and-fast rules enforced evenhandedly throughout the CS reps. This is "not a combo".
As it stands, it's anyones guess what is and what is not allowed.
See, right now, everyone knows what is not allowed: 650 accounts? Not allowed. Its written right in the TOS.
With the massively increased CS department making individual decisions in an arbitrary fashion, it would be like "650 accounts? Not allowed, unless you're really a cool tech demo and drew Mary out of the pool, because she's a softie."